Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "You") and Royal24 ("Company", "We", "Us", "Our"), governing your access to and use of the Royal24 online gaming platform available at royal24.cam (the "Platform"), including all related services, games, promotions, and payment facilities.

Please read these Terms carefully before registering an account or using any part of the Platform. By completing the registration process, depositing funds, or otherwise accessing the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy, Responsible Gambling Policy, and any bonus-specific terms applicable at the time of a promotion.

If you do not agree to any part of these Terms, you must not access or use the Platform. Royal24 reserves the right to update or amend these Terms at any time. Continued use of the Platform following any such update constitutes acceptance of the revised Terms.

2. Definitions

For the purposes of these Terms, the following definitions shall apply:

3. Account Eligibility

To register and maintain an Account on the Platform, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. Royal24 enforces a strict minimum age of 21 years for all casino and sports betting activities. This age threshold applies globally and is non-negotiable.
• You are registering as an individual acting on your own behalf, not as an agent, representative, or on behalf of any third party.
• You are not a resident of, or accessing the Platform from, any jurisdiction where online gambling is expressly prohibited by law.
• You are not a current employee, director, officer, contractor, or immediate family member of Royal24 or any of its affiliates, game providers, or payment partners.
• You have not previously had an Account suspended or terminated by Royal24 for a breach of these Terms.
• You are registering only one Account. Multiple Accounts per person are strictly prohibited and will result in immediate suspension of all associated Accounts.
• You are not acting under the influence of coercion and are voluntarily choosing to use the Platform as a form of entertainment.

4. Registration & KYC Verification

4.1 Account Registration

To register an Account, you must provide accurate, complete, and current information as prompted during the registration process, including your full legal name, date of birth, residential address, email address, and contact number. You are responsible for maintaining the accuracy of this information and must update it promptly if it changes.

Each individual may hold only one registered Account on the Platform. Royal24 reserves the right to merge, suspend, or close duplicate Accounts and to withhold any funds in such Accounts pending investigation.

4.2 Know Your Customer (KYC) Requirements

Prior to processing any withdrawal request, Royal24 is required to verify your identity in accordance with anti-money laundering (AML) obligations and our licensing requirements. You will be required to submit:

• A government-issued photo identification document (Malaysian MyKad, passport, or other accepted national ID);
• Proof of residential address dated within the preceding three months (utility bill, bank statement, or equivalent);
• Proof of payment method ownership where applicable (e.g., screenshot of your Touch 'n Go eWallet account, bank statement header showing your name and account number).

KYC verification is a one-time process, though Royal24 reserves the right to request updated documentation at any time. Accounts that remain unverified after 30 days of a withdrawal request being placed will have the request cancelled and the funds returned to the Account balance.

4.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your password with any third party. Royal24 will not be liable for any losses arising from unauthorised access to your Account where such access results from your failure to keep your credentials secure. You must notify us immediately at [email protected] if you suspect any unauthorised use of your Account.

5. Deposits & Payment Methods

5.1 Accepted Payment Methods

Royal24 accepts deposits via the following methods for Malaysian Players: Maybank2u, CIMB Clicks, Public Bank Online Banking, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), and USDT TRC20 cryptocurrency. The Company reserves the right to add, modify, or remove payment methods at any time without prior notice.

5.2 Deposit Limits and Processing

Minimum and maximum deposit amounts vary by payment method and are displayed on the deposit page at the time of transaction. Typical deposit ranges are RM30 to RM50,000, subject to the limits imposed by your chosen payment provider. E-wallet and DuitNow deposits are generally processed instantly. FPX bank transfers may take up to 15 minutes. Cryptocurrency deposits are credited following one network confirmation.

5.3 Currency

All Player Account balances, deposits, and withdrawals are denominated in Malaysian Ringgit (MYR). Where deposits are made in other currencies (such as USDT), conversion to MYR is applied at the exchange rate prevailing at the time of deposit. The Company does not guarantee any particular exchange rate.

5.4 Prohibited Sources of Funds

Deposits may only be made from payment methods that are registered in your own name. Third-party deposits are strictly prohibited. The Company reserves the right to refuse deposits or freeze Accounts where there is reasonable suspicion that funds originate from illegal activity, including but not limited to money laundering, fraud, or proceeds of crime.

6. Withdrawals

6.1 Withdrawal Eligibility

To submit a withdrawal request, you must: (a) have a fully verified KYC account; (b) have met any applicable wagering requirements on bonus funds; (c) have a withdrawal amount that meets the minimum threshold for your chosen method; and (d) have an Account in good standing with no active investigations or disputes.

6.2 Processing Times

Royal24 aims to process all approved withdrawal requests within the following timeframes: e-wallets (Touch 'n Go eWallet, Boost, GrabPay) — under 5 minutes from approval; DuitNow / FPX bank transfer — 5 to 15 minutes; direct bank wire — 15 to 60 minutes. Cryptocurrency withdrawals may take up to 60 minutes depending on network conditions.

These timeframes are targets and not guarantees. Processing may be delayed in exceptional circumstances such as system maintenance, fraud investigations, or extreme transaction volume. Royal24 shall not be liable for consequential losses arising from such delays.

6.3 Withdrawal Limits

Minimum and maximum withdrawal amounts are displayed on the withdrawal page. Account tier and KYC status may affect the maximum withdrawal limit applicable to your Account. The Company reserves the right to apply enhanced due diligence to large withdrawal requests, which may require additional documentation.

6.4 Method Restriction

Withdrawals will generally be processed to the same payment method used for the original deposit. Royal24 reserves the right to require a Player to use a specific withdrawal method in the interests of security and anti-money laundering compliance.

7. Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, free spins, cashback offers, and promotional credits offered by Royal24 are subject to the specific terms and conditions applicable to each promotion, in addition to these general Terms. Where a conflict exists between promotion-specific terms and these Terms, the promotion-specific terms shall prevail.

7.2 Wagering Requirements

Bonus Funds are subject to wagering requirements before they may be converted to withdrawable Player Funds. The applicable wagering multiplier (e.g., 10x, 15x, 20x) and the time window within which wagering must be completed will be specified in each promotion's terms. As a general example: a RM100 bonus with a 20x wagering requirement means a total of RM2,000 must be wagered before any withdrawal can be made from that bonus.

7.3 Maximum Bet During Bonus

While Bonus Funds are active in your Account, the maximum permissible bet per round is MYR 250 unless otherwise specified in the applicable promotion terms. Placing bets in excess of this limit while a bonus is active may result in the forfeiture of the bonus and any winnings derived from it.

7.4 Game Contribution

Not all games contribute equally to wagering requirements. Slots generally contribute 100%. Live table games (baccarat, blackjack, roulette) typically contribute between 10% and 20%. Certain games may be excluded entirely from wagering contribution. Specific contribution rates are listed in each promotion's terms.

7.5 Bonus Abuse

Royal24 reserves the right to void bonuses and forfeit associated winnings if it has reasonable grounds to believe a Player is engaging in bonus abuse, including but not limited to: creating multiple Accounts to claim the same promotion, using low-risk bet strategies designed to meet wagering requirements without genuine gameplay intent, or colluding with other Players.

8. Acceptable Use & Prohibited Conduct

You agree to use the Platform solely for lawful, personal entertainment purposes. The following conduct is strictly prohibited and may result in immediate Account suspension, forfeiture of funds, and/or legal action:

• Using any software, bot, script, or automated tool to gain an unfair advantage on the Platform or to manipulate game outcomes;
• Colluding with other Players or engaging in match-fixing or any form of corruption;
• Attempting to reverse engineer, decompile, or tamper with the Platform's software or security systems;
• Using VPNs, proxies, or other methods to misrepresent your geographic location;
• Making deposits from payment methods not registered in your own name or from the proceeds of illegal activity;
• Engaging in any conduct that is abusive, threatening, or harassing toward Royal24 staff or other Players;
• Exploiting errors, glitches, or technical vulnerabilities in the Platform's software. Any winnings obtained through such exploitation are void and must be returned.

9. Intellectual Property

All content on the Platform — including but not limited to the Royal24 brand name, logo, website design, software, text, graphics, game interfaces, and data — is the proprietary intellectual property of Royal24 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment. This licence does not permit you to: reproduce, distribute, publicly display, adapt, or create derivative works from any Platform content; use any Royal24 trademarks or branding without prior written consent; or sublicense, sell, or commercially exploit any part of the Platform.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Royal24 and its officers, directors, employees, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

Royal24's aggregate liability to you for any direct damages shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis. Royal24 makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You acknowledge that internet connectivity issues, device failures, or third-party service outages may affect your gaming experience and that Royal24 is not responsible for such occurrences.

11. Account Suspension & Termination

11.1 Suspension by Royal24

Royal24 reserves the right to suspend or terminate any Account at its sole discretion, including but not limited to cases where: a Player has breached these Terms; there is suspicion of fraudulent activity, money laundering, or other illegal conduct; KYC verification cannot be completed; or the Account has been inactive for more than 12 consecutive months.

11.2 Voluntary Account Closure

Players may request voluntary Account closure at any time by contacting our support team at [email protected]. Upon verified request, we will close the Account and process any remaining withdrawable balance to the Player's verified payment method, provided all wagering requirements have been met and there are no active investigations.

11.3 Self-Exclusion

Players who wish to exclude themselves from the Platform for responsible gambling reasons may request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or permanent. See our Responsible Gambling page for full details. Self-exclusion requests are processed within 24 hours of receipt.

11.4 Consequences of Termination for Breach

Where an Account is terminated due to a breach of these Terms, Royal24 reserves the right to withhold any outstanding balance pending investigation. Bonuses and bonus-derived winnings will be forfeited in all cases of breach. The Company may pursue civil or criminal remedies where the breach involves fraud, money laundering, or other illegal conduct.

12. Disputes & Governing Law

12.1 Dispute Resolution Process

In the event of a dispute arising from or in connection with your use of the Platform, you must first contact Royal24 customer support at [email protected] and allow us a reasonable opportunity to investigate and resolve the matter. We aim to respond to all formal dispute submissions within 5 business days.

12.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Royal24 holds its operating licence. For players in Malaysia, you acknowledge that no Malaysian law governs online gambling platforms of this nature and that your legal recourse is subject to the framework of Royal24's licensing jurisdiction.

12.3 Limitation Period

Any claim or cause of action arising from your use of the Platform must be filed within one (1) year from the date on which the cause of action arose. Claims filed beyond this period are time-barred.

13. Responsible Gambling

Royal24 is committed to promoting responsible gambling practices. We recognise that gambling, while a legitimate entertainment activity for most adults, can become problematic for some individuals.

All Players are encouraged to: set deposit limits before starting to play; use session time reminders; take regular breaks; and never gamble with money that they cannot afford to lose. Players who believe they may have a gambling problem are strongly encouraged to visit our dedicated Responsible Gambling page for information on self-assessment tools, self-exclusion, and support resources.

For players aged 21 and above only. Royal24 enforces strict age verification. If you are aware of a minor attempting to access the Platform, please contact us immediately at [email protected].

14. Amendments to These Terms

Royal24 reserves the right to amend, update, or replace these Terms at any time without prior individual notice to Players. Updated Terms will be published on the Platform and will carry a revised Effective Date at the top of this page.

Your continued use of the Platform after any such amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform and request Account closure as described in Section 11.2. We recommend that you review these Terms periodically to stay informed of any changes.

15. Contact Us

If you have any questions, concerns, or formal complaints regarding these Terms, please contact our support team through the following channels:

Support is available in English, Bahasa Melayu, and Chinese. Please include your registered Account email address and a clear description of your query when contacting us to allow us to assist you as efficiently as possible.