Gambling should always be entertaining — never stressful, compulsive, or financially damaging. Royal24 takes its duty of care seriously. This page outlines the tools, policies, and resources we provide to help every player on our platform stay in control.
At Royal24, we believe that entertainment and responsibility are not opposites — they go hand in hand. The overwhelming majority of our players in Kuala Lumpur, Penang, Johor Bahru, and across Malaysia enjoy casino games and sports betting as a leisure activity, in the same way they'd enjoy a night out or a Premier League viewing session with friends. For those players, our goal is simply to make the experience as enjoyable and fair as possible.
But we also know that for a small number of individuals, gambling can become problematic. It can shift from entertainment to compulsion, from occasional fun to daily preoccupation, from a modest expense to a serious financial burden. When that happens, it affects not just the player but their families, their relationships, and their wellbeing.
Royal24 takes this reality seriously. We have built a range of tools — deposit limits, session timers, cooling-off periods, self-exclusion, and reality check reminders — directly into our platform at no cost to the player. These tools are available immediately and can be activated by any player at any time without neding to explain or justify themselves.
We also maintain partnerships with and provide information about third-party support organisations — because we know that some situations require professional help beyond what a platform can provide. Whether you are concerned about your own gambling habits, or those of someone close to you, this page is your starting point.
All of these tools are built directly into the Royal24 platform and are completely free to activate. Contact our support team via live chat or email at [email protected] to enable any of the following.
Set a maximum deposit amount for a daily, weekly, or monthly period. Once set, your limit cannot be increased immediately — there is a mandatory 72-hour cooling period before any limit increase takes effect.
Contact support via live chat and request your preferred deposit limit. Provide the period (daily / weekly / monthly) and the maximum amount in MYR.
Set a maximum daily session duration. Once you reach your time limit, you will be automatically logged out and unable to log back in until the next calendar day. A pop-up reminder appears10 minutes before your limit is reached.
Contact support or visit your Account settings to set your daily maximum session length.
Set a pop-up notification interval (every 30, 60, or 90 minutes) that shows your net session result and asks whether you want to continue playing. This is particularly useful for longer casino game sessions.
Request your preferred interval frequency from our support team. The reminder will activate immediately.
Take a short break from the platform without committing to a full self-exclusion. Cooling-off periods of 1day, 7 days, or 30 days are available. Your account is suspended during this time and no deposits can be made.
Contact support via live chat or email. Your cooling-off period begins within 1 hour of your request being confirmed.
Exclude yourself from Royal24 for a fixed period of 30 days, 90 days, 6 months, or 1 year — or permanently. During exclusion, your account is fully locked and no deposits, bets, or logins are possible. We also suppress all marketing communications.
Contact support via live chat or at [email protected]. Self-exclusion is processed within 24 hours of receipt of your request.
Set a maximum net loss threshold for a daily, weekly, or monthly period. Once your net loss reaches this amount, further gameplay is suspended for the remainder of that period. Like deposit limits, any increase requires a 72-hour cooling period.
Request a loss limit via live chat. Specify your preferred period and the maximum net loss amount in MYR.
Problem gambling often develops gradually. Here are some of the most common indicators that gambling may be becoming a concern — for you or someone you know.
Placing larger bets to recover money already lost, or returning repeatedly on the same day to "win back" previous losses.
Hiding gambling activity from family, friends, or partners, or lying about the time and money spent on gambling.
Using borrowed money, credit facilities, or funds meant for bills and daily expenses to fund gambling deposits.
Making repeated unsuccessful attempts to cut back or stop gambling, or feeling restless and irritable when trying to do so.
Gambling is taking priority over work, family commitments, or personal relationships. Missing important events to gamble.
Using gambling as the primary way to cope with stress, anxiety, depression, or boredom — rather than as leisure.
Identifying a problem is the most important first step. You do not have to be in a crisis to ask for help — in fact, reaching out early makes recovery considerably more straightforward. Use the self-exclusion tools above to take immediate control, then consider reaching out to one of the support organisations listed further down this page. Our live chat support team is also available 24/7 and can help you activate any of the account controls immediately.
If you answer "yes" to one or more of these questions, it may be worth taking a closer look at your gambling habits and considering speaking to a professional or using the platform tools available to you.
Have you ever gambled more than you intended, or for longer than you planned?
Have you ever felt the need to gamble with increasingly larger amounts to feel the same level of excitement?
Have you ever tried to cut back on gambling but found it difficult to do so?
Have you ever gambled to escape wories, stress, or a difficult mood at home or work?
Have you ever returned the day after a loss specifically to try to win the money back?
Have you ever hidden your gambling activity, or lied to someone close to you about how much you spend?
Has gambling ever caused serious problems with your finances, relationships, or work responsibilities?
Self-exclusion is a formal request to lock your Royal24 account for a defined period. It is free, effective immediately upon processing, and honoured without question. Here's how to request it:
Open live chat from the Platform (available 24/7) or send an email to [email protected] with subject line "Self-Exclusion Request".
Select your preferred period: 30 days, 90 days, 6 months, 1 year, or permanent. There is no minimum — any period is valid and will be honoured.
Our support team will ask you to confirm your registered email address. This is to ensure the exclusion is applied to the correct account.
Your account will be locked within 24 hours. All marketing emails will stop immediately. Your withdrawable balance can be claimed after your exclusion period ends.
If your exclusion was for a fixed period, you will need to actively contact us to reactivate your account. There is a mandatory 24-hour reflection period before reactivation. Permanent exclusions cannot be reversed.
Most problem gambling can be prevented with clear, practical habits. Here are the guidelines we encourage every Royal24 player to keep in mind:
Decide in advance how much you are comfortable spending — not winning — and treat that as your entertainment budget for the session. Once it is gone, stop.
Use a timer or Royal24's session limit tool to cap your playing time. Long, unplanned sessions are where most impulsive decisions happen.
A losing streak is not a signal to bet more to recover. Increasing your bet size after losses is one of the most common paths to serious financial harm.
Step away from the screen every 45to 60 minutes. Grab a drink, walk around. Continuous play without breaks impairs decision-making.
Alcohol, stress, and emotional distress all impair judgment. Gambling when you're in an altered emotional state consistently leads to worse decisions and larger losses.
Never rely on Royal24 or any gambling platform as a primary or supplementary income source. House edges exist on all games — the platform holds a long-term mathematical advantage.
The following organisations provide confidential, professional support for individuals and families affected by problem gambling. All contacts listed below are provided for reference only — Royal24 has no commercial relationship with any of these organisations.
Malaysia's national social welfare helpline providing counseling referals for addiction, financial distress, and family issues.
Provides emotional support for individuals experiencing distress, depression, or crisis situations, including gambling-related stress.
UK-based leading provider of information, advice, and counseling for problem gambling. Offers online chat and telephone support internationally.
A fellowship of men and women who share experiences and help each other recover from a gambling problem. Meetings available online and in-person globally.
Royal24 enforces a minimum age of 21 years for all registered accounts and gambling activity on our platform. This threshold is higher than the legal minimum in many jurisdictions and reflects our commitment to keeping younger adults protected from the risks of gambling.
Age verification is mandatory before any withdrawal is processed. We conduct this through our KYC process, which requires a valid government-issued ID (Malaysian MyKad or passport). Any account found to belong to a player under 21 will be immediately suspended, all winings forfeited, and deposits returned where possible.
If you are the parent or guardian of a minor and believe they have accessed the Platform, contact us immediately at [email protected]. We will act on your report within 24 hours.
Malaysian MyKad or passport required. Date of birth confirmed against official records before any withdrawal is processed.
Accounts found to belong to under-21 players are immediately suspended. No exceptions, no appeals. All winings are forfeited.
Parents and guardians can report suspected underage access at [email protected]. Reports are acted upon within 24 hours.
We recommend using device-level parental control software (e.g., Google Family Link) to restrict access to gambling sites on shared devices.
Whether you want to set a deposit limit, take a break, or exclude yourself permanently — our support team is available 24/7 and will action your request without question. Responsible gambling tools are free and immediate. For players aged 21 and above only.
Royal24 is for players aged 21 and above only. Gambling should be treated as entertainment. Never gamble more than you can afford to lose. For support, contact Talian Kasih: 15999 or our live chat team at any time.